Privacy Policy
Introduction
This Privacy Policy describes how BHAVRI B and its affiliates (collectively “BHAVRI B,” “we,” “our,” or “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://bhavrib.com/ (hereinafter referred to as the “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Information may be provided from time to time, and includes, but is not limited to, personal data shared during registration or use of our Platform—such as your name, date of birth, address, telephone/mobile number, email ID, and any identity or address proofs.
Sensitive personal data, such as bank account details, card information, or biometric data (e.g., facial features or physiological information), may be collected only with your consent and as permitted by law.
You may choose not to provide certain information by opting not to use specific services or features on the Platform. We may track user behavior, preferences, and other voluntarily provided information. This information may be compiled and analyzed in an aggregated format.
We also collect transaction-related information, including that from third-party business partners. When a third-party collects your data, their privacy policy will govern that collection. BHAVRI B will not be responsible for third-party privacy practices, and users are advised to read such policies before disclosing information.
If you receive emails or calls from someone claiming to be from BHAVRI B asking for confidential information like your card PIN or net banking password, do not share such data. If already shared, immediately report it to the appropriate authorities.
Usage of Information
We use your personal data to provide and improve our services. This includes assisting sellers and business partners with order fulfillment, enhancing customer experience, resolving disputes, troubleshooting issues, sending offers and updates, customizing your experience, fraud prevention, enforcing policies, and conducting research and surveys.
To the extent we use your data for marketing, we provide you with the option to opt out. Please note that refusing to provide consent for certain data uses may limit your access to our products or services.
Sharing of Information
We may share your personal data within our corporate group, affiliates, and business partners to facilitate service delivery. These parties may also market their products or services to you unless you opt out.
We may disclose data to sellers, third-party service providers (e.g., logistics, payment providers), and third-party reward platforms to ensure proper service provision and to meet legal obligations.
Disclosures may also be made to law enforcement, regulators, or in legal proceedings, if required by law or deemed necessary for protection against fraud, enforcement of our policies, or safeguarding user rights and safety.
Security Precautions
We use reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. Once your data is in our possession, we follow industry-standard practices including secure servers and internal protocols.
However, the transmission of data over the internet is never entirely secure, and users accept this risk. You are responsible for maintaining the confidentiality of your login credentials and account access.
Data Deletion and Retention
You can delete your account via the settings on our Platform, which will result in the removal of all associated data. Alternatively, you can request assistance by contacting us directly.
However, if there are pending grievances, claims, or services, we may delay or deny deletion. Once deleted, access to the account will be permanently lost.
We retain personal data for only as long as necessary to fulfill the purpose for which it was collected or as required by law. Data may be retained in an anonymized form for analytical or research purposes or to prevent fraud.
Your Rights
You can access, correct, or update your data through account settings on our Platform.
Consent
By using our Platform or sharing your data, you consent to its collection, use, storage, disclosure, and processing per this Privacy Policy.
If you submit personal data about others, you confirm that you have the authority to do so and allow us to process that data under this Policy.
You agree to receive communication via SMS, WhatsApp, calls, or email from BHAVRI B or its partners regarding services and promotions.
To withdraw consent, contact our Grievance Officer (details below) with the subject: “Withdrawal of consent for processing personal data.” We may verify your request before acting. Withdrawal of consent is not retroactive and may affect service availability.
Policy Updates
Please check this Privacy Policy regularly for changes. Updates may be made to reflect changes in our data practices. Significant changes will be notified as per applicable law.
Grievance Officer
Name: BHAVRI B
Designation: Proprietor
Address:
1st Floor, House No-14/4 Khasra No-61,62, Gali No-25, Block-L, Mahendra Park, New Delhi, North West Delhi, Delhi – 110033
Contact Us
Email: info@bhavrib.com
Phone: 9870151564
Support Hours
Monday to Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 10:00 AM – 6:00 PM